Privacy Policy
Effective Date: October 2026
FREEDOM SELECT LTD | Company/Business Registration No.: 188106336 | TIN: 188106336
Plot No. 116, Mianzini Road, Mianzini Street, Levolsi, Arusha, Post Code 23104, Tanzania
This Privacy Policy explains how FREEDOM SELECT LTD collects, uses, stores, shares and protects personal information when users visit, register, purchase, request quotations or otherwise interact with freedomselect.co.tz.
1. About Freedom Select
The website freedomselect.co.tz is operated by FREEDOM SELECT LTD, Company/Business Registration No. 188106336, TIN 188106336, with registered office at Plot No. 116, Mianzini Road, Mianzini Street, Levolsi, Arusha, Post Code 23104, Tanzania.
Customer support and privacy requests may be sent to support@freedomselect.co.tz or +255 723 334 546.
2. Information We Collect
Depending on how you interact with Freedom Select, we may collect the following categories of information:
- Identity and contact data: full name, phone number, email address, delivery address and billing details.
- Account data: login details, securely stored password credentials, account preferences, wishlist/saved products and account activity.
- Transaction data: orders, product specifications and variations, payment status, order history, invoices, quotations, returns and complaints.
- Technical data: IP address, browser and device information, operating system, session data and security logs.
- Usage data: products viewed, searches, browsing activity, website interactions and cookies.
- Communication data: messages, inquiries, product questions, reviews, customer support conversations and other correspondence.
- Location data: location information where permitted by the user or reasonably required for delivery, service availability or related functionality.
3. How We Use Personal Information
We may process personal information where necessary to operate our business, perform a contract, comply with legal obligations, protect legitimate business interests or where the user has provided valid consent.
- Create and manage customer accounts.
- Process purchases, payments, quotations and deliveries.
- Provide order-status updates and customer support.
- Maintain transaction, accounting and tax records.
- Prevent fraud, abuse and unauthorized access.
- Improve website functionality, product discovery and user experience.
- Analyze demand, site performance and marketing effectiveness.
- Send marketing communications where permitted by law.
- Manage B2B, institutional, contractor and supplier relationships.
- Comply with applicable Tanzanian legal and regulatory requirements.
4. Payments
Electronic payments may be processed through AzamPay and supported payment channels such as M-Pesa, Airtel Money, Mixx by Yas/Tigo Pesa, HaloPesa, bank transfer, Visa and Mastercard.
Freedom Select may receive transaction references, payment status and related confirmation information. Complete card credentials or sensitive payment authentication information are generally handled by the relevant payment processor rather than stored directly by Freedom Select.
5. Marketing Communications
Where permitted by law, Freedom Select may send product news, promotions, discounts, launches and business updates through email, SMS, WhatsApp, social media advertising or similar channels.
Users may withdraw consent or opt out of direct marketing at any time. Marketing messages will include, where applicable, a reasonable way to stop future promotional communications.
6. Cookies and Tracking Technologies
Freedom Select may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, understand usage, improve performance, prevent fraud and measure advertising effectiveness.
- Essential cookies: required for core website functionality.
- Analytics cookies: used to understand website performance and user activity.
- Preference cookies: used to remember settings and user choices.
- Marketing cookies: used to measure and personalize advertising where permitted.
7. Analytics, Advertising and Third-Party Integrations
Freedom Select may use Google Analytics, Meta Pixel, TikTok Pixel, Google Maps, WhatsApp integrations, CRM services, cloud hosting, email/SMS providers and other third-party services. These providers may process technical or behavioral information under their own terms and privacy policies.
8. Sharing of Personal Information
We may share relevant personal information with service providers only where reasonably necessary for legitimate business operations or legal compliance.
- AzamPay, banks and mobile-money providers.
- Delivery and logistics providers.
- Cloud hosting, IT and security providers.
- Email, SMS, WhatsApp and CRM providers.
- Analytics and advertising platforms.
- Accountants, auditors and professional advisers.
- Government, regulatory, law-enforcement or judicial authorities where disclosure is legally required.
9. Delivery and Location Information
Names, contact information, delivery addresses and order details may be shared with authorized staff, contractors or delivery providers for fulfilment. Current website order tracking refers to order-status updates and not continuous GPS tracking of customers.
10. Data Security
Freedom Select applies reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or unlawful disclosure. Measures may include access controls, authentication, secure hosting, encryption where appropriate, system monitoring and restricted staff access.
No internet-based system can be guaranteed to be completely secure.
11. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including transaction fulfilment, account administration, accounting, taxation, warranty administration, fraud prevention, dispute resolution and legal or regulatory compliance. Information that is no longer required may be deleted, anonymized or securely archived.
12. Your Data Protection Rights
Subject to applicable Tanzanian law, users may have rights to access their personal data, request correction, request deletion or erasure where permitted, restrict certain processing, object to direct marketing, withdraw consent, request portability where applicable, and lodge a complaint with the Personal Data Protection Commission (PDPC).
13. How to Make a Privacy Request
Send privacy and account-data requests to support@freedomselect.co.tz.
For identity and account security, requests should be sent from the same email address used to register the Freedom Select account. Freedom Select may request reasonable verification before acting on a request.
14. Account Deletion
Customers may request deletion of their Freedom Select account by emailing support@freedomselect.co.tz from the email address used to register the account. Certain transaction or compliance records may be retained where required for taxation, accounting, fraud prevention, legal claims or regulatory obligations.
15. International Data Transfers
Some technology or service providers may host or process information outside Tanzania. Where personal data is transferred across borders, Freedom Select will take reasonable steps to comply with applicable Tanzanian requirements governing cross-border processing and transfer.
16. Children
Freedom Select's online purchasing and account services are intended for persons aged 18 years or older. Persons under 18 should not independently create an account, provide payment information or place orders.
17. Reviews and Public Content
Approved product reviews may become publicly visible. Users must not post unlawful, defamatory, abusive, fraudulent, misleading or privacy-infringing material. Freedom Select may moderate or remove content that violates these requirements.
18. Fraud and Account Security
Freedom Select may investigate suspicious activity and may suspend or restrict accounts reasonably suspected of fraud, payment abuse, identity misuse, unauthorized access, unlawful activity or interference with website security.
19. Regulatory Compliance
Freedom Select intends to process personal data in accordance with the Personal Data Protection Act, 2022 and applicable regulations, guidance and requirements administered by the Personal Data Protection Commission (PDPC), including applicable controller/processor registration and compliance obligations.
Nothing in this policy should be read as claiming a regulatory registration or approval that has not in fact been obtained.
20. Complaints
Privacy concerns should first be sent to support@freedomselect.co.tz. Where a concern is not resolved, a data subject may have the right to lodge a complaint with the Personal Data Protection Commission in accordance with Tanzanian law.
21. Changes to This Policy
Freedom Select may update this Privacy Policy to reflect changes in law, technology, website functionality, service providers or business operations. The latest version will be published on freedomselect.co.tz with its effective date.
22. Contact
FREEDOM SELECT LTD
Plot No. 116, Mianzini Road, Mianzini Street, Levolsi, Arusha, Post Code 23104, Tanzania
Email: support@freedomselect.co.tz
Phone/WhatsApp: +255 723 334 546
Legal framework referenced
This policy has been structured with reference to the Personal Data Protection Act, 2022 (Tanzania) and the Electronic Transactions Act, 2015, together with applicable regulatory guidance. It should be reviewed periodically and whenever Freedom Select materially changes its data practices.