Returns & Refund Policy

Effective Date: October 2026

FREEDOM SELECT LTD  |  Company/Business Registration No.: 188106336  |  TIN: 188106336
Plot No. 116, Mianzini Road, Mianzini Street, Levolsi, Arusha, Post Code 23104, Tanzania

This Returns & Refund Policy explains how returns, cancellations and refunds are handled for products purchased through freedomselect.co.tz, operated by FREEDOM SELECT LTD. It forms part of, and should be read together with, our Terms and Conditions.

1. Eligibility for Returns

We accept returns where an item is defective, damaged in transit, incorrectly supplied or materially different from the agreed specifications. Unless a product is faulty, return requests should be raised within 14 days of delivery. Items must be unused, in their original packaging where applicable and accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

The following are generally not eligible for return unless there is a verifiable quality issue:

• Bulk materials such as cement and aggregate once offloaded at the site.
• Custom-cut, custom-made or made-to-order products.
• Items that have been used, installed or altered after delivery.
• Clearance or final-sale items expressly marked as non-returnable.

3. How to Start a Return

To initiate a return, contact our support team at support@freedomselect.co.tz or +255 723 334 546 with your order number, the item(s) concerned and a description (with photos where possible) of the issue. You may also submit a return request through your account's order history where available.

4. Inspection and Approval

Returned items are subject to inspection. Once we confirm the item meets the eligibility conditions above, we will approve the return and proceed to replacement or refund. We may arrange collection or provide instructions for returning the item to the designated location.

5. Refunds

Approved refunds will be processed to the original payment method where possible. Refund timelines depend on the payment provider or bank and may take a number of business days to reflect. Where the original method is unavailable, we may agree an alternative refund method with you.

6. Replacements

Where a replacement is available and preferred, we will arrange delivery of the replacement item in accordance with our normal delivery terms. If a replacement is not available, a refund will be offered.

7. Order Cancellations

Orders may be cancelled before dispatch. Once an order has been dispatched or delivered, the return process above applies. Where an order is cancelled after a valid payment, any amount paid for the cancelled items will be refunded in accordance with this policy.

8. Delivery Charges and Return Costs

Where a return is due to our error, an incorrect item or a verified defect, we will bear the reasonable cost of return delivery. In other eligible cases, the customer may be responsible for return delivery costs. Original delivery charges are generally non-refundable unless the return is due to our error.

9. Damaged or Incorrect Items

Please inspect goods on delivery. If an item arrives damaged or incorrect, report it as soon as reasonably possible (and ideally within 48 hours) with photos and your order details so we can resolve it promptly.

10. Contact

For any return, cancellation or refund question, contact us:

FREEDOM SELECT LTD
Plot No. 116, Mianzini Road, Mianzini Street, Levolsi, Arusha, Post Code 23104, Tanzania
Email: support@freedomselect.co.tz
Phone/WhatsApp: +255 723 334 546